Privacy policy
Privacy Policy
GRAINVALE TRADING CO L.L.C
Applicable to: www.grainvale.co
Effective Date: 22/09/2026
1. INTRODUCTION
GRAINVALE TRADING CO L.L.C ("Grainvale", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose information obtained through our website, mobile devices, customer service channels, social media platforms, marketing campaigns, and related services.
By accessing or using www.grainvale.co, you acknowledge that you have read and understood this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect personal information including your name, email address, mobile number, billing address, shipping address, company name, VAT registration number, order history, customer preferences, product reviews, and customer service communications.
We may also collect website usage information such as IP address, browser type, device information, pages viewed, time spent on the website, and referral sources.
Payment information is processed securely through PCI-compliant payment providers. Grainvale does not store complete payment card details.
3. HOW WE USE YOUR INFORMATION
We use your information to process orders, arrange deliveries, provide customer support, manage customer accounts, improve our website, communicate with customers, provide promotional offers, and comply with legal obligations.
4. LEGAL BASIS FOR PROCESSING
Where applicable, Grainvale processes personal information based on customer consent, contractual obligations, legal requirements, and legitimate business interests.
5. INFORMATION SHARING
Grainvale does not sell, rent, or trade customer information.
Information may be shared with payment providers, delivery partners, website service providers, analytics providers, and government authorities where legally required.
6. DATA RETENTION
Grainvale retains information only for as long as reasonably necessary to fulfill orders, meet legal obligations, maintain accounting records, resolve disputes, and improve customer experience.
7. DATA SECURITY
Grainvale implements reasonable technical and organizational safeguards including SSL encryption, secure payment processing, access controls, and security monitoring.
While we take appropriate precautions, no method of transmission over the internet can be guaranteed as completely secure.
8. CUSTOMER RIGHTS
Customers may request access to personal information, correction of inaccurate information, deletion of information where legally permissible, withdrawal of marketing consent, and copies of personal information where applicable.
9. COOKIES & TRACKING TECHNOLOGIES
Grainvale uses cookies and similar technologies to improve website functionality, analyze performance, personalize content, and measure marketing effectiveness.
Further details are available in our Cookie Policy.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. Grainvale is not responsible for the privacy practices, content, or policies of external websites.
11. CHILDREN'S PRIVACY
Grainvale does not knowingly collect personal information from individuals under 18 years of age. Any such information identified will be removed where appropriate.
12. INTERNATIONAL DATA TRANSFERS
Where required to provide services, information may be processed by service providers located outside the UAE. Reasonable safeguards will be implemented to protect such information.
13. CHANGES TO THIS POLICY
Grainvale reserves the right to amend this Privacy Policy at any time. Updates become effective immediately upon publication on the Website.
14. CONTACT US
GRAINVALE TRADING CO L.L.C
Email: grainvalesupport@gmail.com
Website: www.grainvale.co
Al Ras, DEIRA, United Arab Emirates